I Blame The Kids

Thought this was worth sharing, giving you an insight into the daily trials and tribulations of an Online Travel Agency.

We received the following email one day last year from one of our suppliers -

I just wanted to provide you with information regarding one of your clients, Mrs removed who booked through sunshine.co.uk to stay at the removed in removed.
 
The clients arrived on removed and we were informed by our local agent that the the hotel manager contacted them this morning to advise the clients have been arrested in a drunken state due to fighting between themselves and also for mistreating their children and the parents have also caused damage in the hotel which has to be paid for.
 
The children are being held in a childrens detention centre whilst the police take necessary action and none of them are allowed to return to the hotel other than to collect their luggage but they must have a police escort.  

Pretty shocking you’re thinking. Yes, it is, but it only gets worse! The local social services insisted the children would only be handed over to another responsible guardian, a member of their family would have to fly out and claim their kids and take them home. Under the circumstances you can’t fault them for that.

We expected the parents to contact us to arrange immediate flights home; we were half right. They contacted us to claim a refund for the rest of their stay at the hotel they’d been evicted from(!) and to arrange another hotel for them, as they planned to stay for the remaining 11 nights of their holiday (now minus the kids) and catch their original return flights! Pfft!